Privacy policy


Privacy Policy


Waitinglist is a trademark of Waitinglist, S.L. - WAITINGLIST S.L. (previously known as Bonochef s.l.), with the CIF number B-83904375, and established in MADRID, Calle Francia 4. Created for an undetermined period through the registered documentation of Mr. Victor Morales, notary in Madrid, on February 11, 2004, with protocol number 153. Registered in the Mercantile Registry of Madrid, in tome 19,734, book 0, folio 129, section 8, sheet No M-347284, 1st inscription.

Privacy Policy and Personal Data Protection

At Waitinglist, we are fully aware of the trust users place in us and we have the responsibility to protect their privacy. As part of this responsibility, when you use our products and services, we tell you which data we collect, why we collect it and how we use this data to improve our services. Waitinglist complies with the laws in place in matter of personal data protection. If you have any questions regarding our Privacy Policy, do not hesitate to contact us through our website.

Last modification: May 25, 2018.

Use of the Information Collected by Waitinglist:

To be able to offer you an excellent service, these are the categories of data we collect:
  • Information that you provide when you register on our website: to personalize your weekly emails and your reservations, you will need to provide us with some personal data (name, ID number, cellphone number, email address and account password) that we keep in an encrypted format in our secure servers. Your name, ID number, email address, cellphone number and password are the only personal data we have about you.
  • Cookies: when you visit Waitinglist, we send one or many cookies (a small file that contains a string) to your device. Through these, your browser will be uniquely identified. We use cookies to improve the quality of our services because we store your user preferences.
  • Communications with you: when you send an email or other communications to Waitinglist, we could keep them in order to process your request, answer your questions and improve our services. We will not use your email address to send you any email unless you allowed us to do so.
  • Gadgets: Waitinglist could use third-party applications through its services. The processing of the data collected by Waitinglist when enabling a gadget or another application will comply with what is presented in this Privacy Policy. The data collected by the provider of the application or gadget will be subject to the privacy policy of said provider.
  • Links: Waitinglist could offer links in a format that allows us to know that you have used them. We use this information to improve the quality of our services and to customize content.
  • Other sites: the current Privacy Policy applies only to Waitinglist services. We have no control over the services provided by others we link to. It is possible that those independent sites send their own cookies or other files to your device, collect data or request that you provide personal data. Waitinglist will process personal data only in compliance with that is presented in this Privacy Policy or in the additional notices included in determined services.
  • Besides what is described above, such purposes include.
    • Offer our services to the users;
    • Audits, investigation and analysis to maintain, protect and improve our services;
    • Ensure the technical operation of our network;
    • Protect the rights or the property of Waitinglist or the ones of our users;
    • Develop new services.

Various Options Related to Personal Data

In the registration process on the Waitinglist platform, we request that you provide us some personal data (name, email, cellphone number and password). If we were to use this data for other purposes than the ones for which they were collected, we would ask your consent before doing so. If we decide to use the personal data for a purpose other than those described in this Privacy Policy or in the additional notices of each service, you will have the possibility to clearly express your opposition. Waitinglist will not collect and will not use personal information for purposes other than those established in this Policy or in the specific additional notices without your previous consent. Most browsers are configured to accept cookies, but you could configure your browser to refuse all cookies or to be notified when you receive one. However, if the cookies are deactivated, it is possible that some features or services of Waitinglist would not function as expected. Shared data: Waitinglist only shares personal data with other companies or individuals that have no relationship with Waitinglist in the following circumstances: when we are making a reservation in a hotel, we will share your name and cellphone number with the establishment so they can provide you with the service you have requested through Waitinglist. When we have your approval: we will ask your consent to share any type of confidential information. When Waitinglist considers in good faith that the access, use, conservation and divulgation of the information is reasonably necessary to (a) comply with the laws and regulations in force, the judicial processes or the administrative requirements; (b) apply the service conditions, including the investigation of possible infractions that could derive from them; (c) detect, prevent or investigate technical problems, fraud causes or security issues of any other nature, or (d) protect from imminent danger to the rights, property or security of Waitinglist, its users or the public in any way required or allowed by law. If Waitinglist carries out a merger, acquisition or any other form of sale of all or any of its assets, we will publish a notification before carrying out the transfer of personal data and before this data becomes subject to another privacy policy. We may share certain non-personal global data with third parties, such as the number of users who have requested a specific destination. Such information will not identify you individually.

Information Security

We have adopted appropriate security measures to prevent any unauthorized access to your data and any unauthorized modification, divulgation, or destruction of your data. Those measures include internal revisions of our collection, storage and processing procedures of personal data and of our security measures, as well as the physical security measures to protect us against the unauthorized access to the systems in which we store personal data. The access to personal data is limited to the employees, subcontractors and agents of Waitinglist that need to know such information within their functions and develop or improve our services. Those people are subject to confidentiality obligations and can face disciplinary measures, including dismissal, as well as legal actions in case of non-compliance with these obligations. Data integrity: Waitinglist carries out the processing of personal data with the sole purposes for which they were collected and in compliance with this Privacy Policy or the specific additional notices of each service. We have reviewed our collection, storage and processing procedures to ensure that we collect, store and process only the personal data required to deliver or improve our services. We have adopted reasonable measures to make sure that the personal data used for processing are exact, complete and up to date; however, our users are responsible for updating or correct their own personal data each time it is necessary.

How Long Will We Keep Your Data?

Your personal data will be kept as long as you maintain your relationship with Waitinglist and, after the termination of said relationship for any reason, during the applicable legal limitation periods. Here, they will be treated for the sole purpose of proving compliance with our legal or contractual obligations. At the end of those legal limitation periods, your personal data will be erased or, alternatively, anonymized. If you have given us the authorization to send you our newsletter to keep you informed, we will do so (always with moderation, we will not fill up your inbox) until you say otherwise.

Access to Personal Data and Their Update

When you use the Waitinglist services, you will be able to access, modify or delete your personal data whenever you want, as long as we are not obligated to keep them according to the laws and regulations in force or for legitimate professional purposes. We will ask the individual users to identify themselves and to identify which data they want to access, correct or delete before processing the request. We could refuse the process of unreasonably repeated or systematic requests, which require a disproportionate technical effort, that put the privacy of others at risk or that not considered practical (for example, requests that target the information stored in backups) or for which it is unnecessary to access the data. The service allowing access and verification of the data will be delivered without charge, except if it requires a disproportionate effort. Some of our services use different processes to access, modify, or delete user personal data. The Waitinglist application regularly verifies the compliance of this Policy. If you have any question regarding the Policy or the processing of your personal data by Waitinglist, please contact us through this website or by sending us a letter at the following address: Waitinglist s.l., Calle de la Abada 2, 2013 Madrid, Spain. When we receive formal written requests at this address, our policy is to contact the said user regarding the request.